Delete your account

You can delete your Salsool account, which removes your name, email address, sign-in and contact details from it. The quickest way is from inside the app.

From the app

1. Open Salsool and tap your avatar at the top of the screen.
2. Choose Delete my account.
3. Confirm.

If you have uninstalled the app

Email support@salsool.com from the address registered to your account, with “Delete account” as the subject. We respond within 7 days.

Guest accounts are tied to a single device and hold no email, so we cannot identify one without that device. Delete it from the app on that device.

What is removed

• Your display name, avatar and any earlier names, replaced with "Deleted player".
• Your email address and phone number.
• The link to your Google or Apple account, so nobody can sign in to it again.
• Sign-in and notification tokens on your devices, so we can no longer contact you.
• Anything you typed into a report.

What is kept, without your name

• Your games, scores and Trail progress, because other players' results depend on them.
• Purchase records (what was bought, when, and the store's receipt reference), because the law requires them.
• Device and sign-in records, reports and any ban.

When

You are signed out of every device immediately. After 30 days your name, email address, sign-in and contact details are removed; your games and purchases stay without your name. If you change your mind before then, email us and we can restore the account. For a guest account, with no Google or Apple sign-in, this happens within the hour.

Deleting the account does not cancel a subscription. Cancel it in the App Store, Google Play, or from your Paddle receipt.

Database backups are kept for 30 days and then deleted.