Privacy Policy

Last updated: 16 October 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Salsool is a trading name of Jum'a Alsafartee, a sole proprietor established in Jordan, and is the data controller for the information described below. Salsool is not a separate legal entity.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to Salsool, the software program provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Salsool.
• Country refers to: Jordan
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

On this website We collect anonymous, cookieless usage statistics through PostHog, hosted in the European Union. No cookies or other identifiers are stored on Your device and page addresses are recorded without any room, voucher or share code in them.

In the Salsool app — in Your browser and in the mobile apps — the same analytics are not anonymous: once You are signed in, the named events We record are associated with Your account identifier, and the app stores that identifier on Your device so the events line up across a session. We record named events only, such as a room being created or a round finishing; there is no autocapture, no session recording and no screen recording. PostHog also derives an approximate location from the network address the events are sent from, which on the phone and in the browser is Yours. We do not use any of it for advertising and it is never combined with data from other companies for that purpose.

If You arrive through one of Our campaign links, such as a link in one of Our videos, the website keeps a short label naming that link for the length of the visit and passes it to the app when You open it. The app records the label with Your account identifier, so We can count which of Our posts lead to games. The label names Our link, never You. No advertising company's code runs on this website or in the mobile apps; the one exception, in the Salsool web app, is described next.

Advertising measurement in the Salsool web app (Middle East and North Africa only)

When You play in the Salsool web app (play.salsool.com) in the Middle East and North Africa region, We use the Meta Pixel and Meta's Conversions API to learn which of Our Instagram and Facebook ads lead to people playing, so those ads are shown to people likely to play. Three things are reported to Meta, and nothing else: that a player started their first game, that they finished their first game, and that a purchase was made in the web app, with its list price. With each report Meta receives Your device's network address and browser type, Meta's own browser identifiers (the _fbp and _fbc cookies the Meta Pixel keeps on play.salsool.com), and a one-way hash of Your Salsool account identifier. Never Your name, Your email address, a room code or anything You type. Meta Platforms Ireland Limited receives this as an independent controller under its own Privacy Policy. We do not use the Meta Pixel or the Conversions API on salsool.com, in the mobile apps, or for players in the EU region.

When the app first opens, We look up the country of its IP address in a copy of the IPinfo Lite database kept on Our own servers, to choose the region it starts in. The address is not sent to IPinfo, and neither the address nor the country is stored; only the region is kept. IP address data powered by IPinfo.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Salsool is a general-audience game. It is not directed to children under 13, We do not knowingly collect Personal Data from anyone under 13, and We ask nobody for an age or a date of birth. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. We will close the account and end its access immediately, and We will not ask You to justify the request. If We become aware that We have collected Personal Data from anyone under the age of 13, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use such information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: support@salsool.com

Players in the European Union (GDPR)

This section applies if you play in the EU region or live in the European Economic Area. It sits alongside the rest of this policy and wins where the two differ.

Who is responsible

The data controller is Jum'a Alsafartee, trading as Salsool, a sole proprietor established in Jordan. Contact: support@salsool.com.

Minimum age

In the EU region you must be 16 or over to use Salsool.

What we hold and why

• Account: your display name, an account identifier, the devices you sign in from, and, if you link Google or Apple, the name and email address they share. We use these to run your account and keep it secure. Legal basis: contract.
• Games: the rooms you host or join, the names and answers in them, scores, and your game history ("Your trail"). We need these to run the game. Legal basis: contract.
• Purchases: what you bought, when, and the provider's receipt. Legal basis: contract, and our legal obligation to keep sales records.
• Region: when the app first opens, we look up the country of your IP address on our own servers to choose your region. We keep only the region. Legal basis: legitimate interests (showing you the right language and content).
• Analytics and errors: named app events linked to your account identifier, and error reports. A question report includes the note you write. Legal basis: legitimate interests (keeping the game working and improving it).
• Safety: reports from other players, bans, and checks of names and typed answers for abuse. Legal basis: legitimate interests (keeping games safe).
• Push notifications: a push token, only if you allow notifications on your device. Legal basis: consent, which you can withdraw in your device settings at any time.

We do not sell your data, show advertising, or use any advertising or tracking SDK.

Who processes it for us

• netcup GmbH (Germany): hosting of our servers and database.
• DigitalOcean (data stored in Frankfurt): daily database backups.
• PostHog (EU): app analytics.
• Sentry: error reports.
• Expo (United States): push notifications and app updates.
• RevenueCat (United States): in-app purchase records, linked to your account identifier.
• OpenAI (United States): automated checks of display names and typed answers for abuse.

Paddle (web purchases, as merchant of record), Apple (App Store and Sign in with Apple) and Google (Google Play and Google sign-in) handle your data as independent controllers under their own privacy policies.

Transfers outside the EEA

Our servers and database are in Germany. Some providers above are based in the United States. Where your data reaches them, the transfer relies on the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework, as set out in that provider's data processing terms.

How long we keep it

We keep account and game data for as long as your account exists. Deleting your account signs you out of every device at once. 30 days later (a guest account within the hour) your name, email address, sign-in and contact details are removed: your display name becomes "Deleted player", and your email, phone number, Google or Apple link, sign-in and notification tokens, and anything you typed into a report are cleared. Your games, scores, Trail progress, purchases (kept for as long as the law requires), device and sign-in records, reports and bans stay, without your name. Database backups are kept for 30 days.

Your rights

You have the right to:

• access your data and get a copy of it;
• have inaccurate data corrected;
• have your data erased;
• restrict how we use it;
• receive the data you gave us in a portable format;
• object to our use of it based on legitimate interests;
• withdraw consent at any time, without affecting what we did before.

To use any of these rights, email support@salsool.com from the address linked to your account, or include your display name and how you sign in. We reply within one month.

You also have the right to complain to a data protection supervisory authority, in particular in the EU country where you live, work, or where you think the problem happened.